YOUR QUESTIONS
Payments are easy and secure via PayPal. Your payment will be charged when you confirm your transaction on the PayPal website. “French Ostrich” will be the merchant listed on your credit card statement. FrenchOstrich.com is a secure website, as noted by the https:// and the padlock in the web address.
Shipping is within the United States only. $5.00 flat rate shipping for all orders. Free shipping when your order is over $50. Orders are processed Monday – Friday and sent out within two business days. All jewelry is shipped via
USPS Ground Advantage, and includes a tracking number and $100 insurance. If you’d like to purchase additional insurance, just let me know and I’ll be happy to add it for you. Sorry, but I can’t take responsibility for packages that are lost, stolen or delayed by the USPS.
I hope you’ll love your new jewelry! Please read descriptions and if you have any questions at all, get in touch with me before you make a purchase. However, if you’re not happy with your purchase, please notify me via email within two days of receiving it in the mail. You may then return the unworn creation to me by First Class or Priority Mail. (Return shipping is at your cost.) I must receive the piece within ten days of your notification. If the piece is unworn and still in new condition, I’ll be happy to refund your purchase price less the cost of shipping.
If you’d like to exchange your creation, again, please email me within two days of receiving it in the mail and we will arrange for an exchange.
- You must return your purchase in its original packaging.
- It must be unworn with no signs of damage.
- Sorry, but due to hygiene reasons, earrings cannot be returned.
- The buyer pays for return shipping.
- Only the purchase price will be refunded; shipping (either way) is not refunded.
Taking good care of your jewelry will ensure its longevity. Last on, first off should always be your rule: When getting dressed, put your jewelry on last. Likewise, the very first thing you should take off is your jewelry. Chemicals in beauty products can wreak havoc with your jewelry. In fact, chemicals of all kinds are harmful, and the same goes for water, whether it’s from your tap or the ocean. Please don’t shower or exercise while wearing your jewelry and remember to remove your jewelry when cleaning the house or doing dishes. Store your creations away from heat and direct sunlight, preferably separately to avoid scratching. More info on caring for your French Ostrich jewelry.
French Ostrich jewelry is crafted from a variety of mediums including metal, clay, cork, wire, beads, leather, resin, silicone, found objects including vintage jewelry, and more. I purchase all of my components from reputable suppliers. I do not purchase jewelry components from craft or hobby stores, as I’m not convinced of the quality. Not will I purchase from companies whose reputation is questionable. I prefer to pay a little more for the parts and pieces that go into my creations, so I understand the origins and feel comfortable with the quality. (For example, pewter that is cast and plated in the United States, and guaranteed to be nickel and lead free.) In the case of creations made with repurposed vintage jewelry, I cannot verify the materials that were used in the old jewelry.
What’s niobium? You may notice some of my earrings have niobium ear wires. Niobium is actually an element in the periodic chart. It’s a pure metal and therefore hypoallergenic unlike plated metals of alloys.
That’s hard to say. Not all affordable jewelry will turn your skin green or black. Likewise wearing expensive jewelry doesn’t necessarily mean you’ll avoid skin discoloration, which, by the way, is not harmful. It’s simply the result of a chemical reaction between your skin and the metals of your jewelry.
That’s hard to say. Not all affordable jewelry will turn your skin green or black. Likewise wearing expensive jewelry doesn’t necessarily mean you’ll avoid skin discoloration, which, by the way, is not harmful. It’s simply the result of a chemical reaction between your skin and the metals of your jewelry.
